Before shipment
If an order has not been handed to the logistics provider, customers can request cancellation or address correction by contacting support with the order number and purchase email.
Refund policy
Refunds and order issues
The first launch stage prioritizes simple, customer-friendly handling while payment and logistics integrations are still being validated.
Last updated: May 25, 2026Damaged or incorrect items
If an item arrives damaged or does not match the order, support should collect the order number, photos, and packaging details before offering a replacement, partial refund, or full refund.
Provider rules
Real-money refunds must follow the rules of the connected payment provider. Mock payments are only for development and do not represent a live charge.