Support scope
Support should cover order lookup, shipping questions, product dimensions, bundle requests, damaged-item reports, and payment questions.
Contact
Get help with an order or product
Use the storefront lead form, email support@pawpilot.example, or message +65 8123 4567 when you need order or product help.
Last updated: May 25, 2026Response details
Replies within 1 business day during MVP testing. Business details: Business address will be added before production launch. During MVP testing, every support request is also visible in the admin Leads area.
Required information
For order issues, customers should include the order number, purchase email, destination country, and a short description of the problem.